Shipping & Returns
Orders processed in the USA will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes, we offer worldwide shipping, and free delivery on $100+ orders.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Sometimes delivery companies can be a little heavy handed. Send us a photo of the package and items along with your order number and we will take it up with the delivery company and send you out some fresh replacements at first class delivery.
We only ask you send back the items you have received so we can use them in our case.
Company questions
Offering quality designer dresses at outlet prices. Bold designs made to empower people and create conversation.
Although we're currently not hiring we're always on the look out for talent so email us at sales@promgirloutlet.com and tell us a little bit about yourself!
Contact & Support
Of course. The quickest way is to reach out via our contact page and send us an email.
Alternatively email us at sales@promgirloutlet.com and we'll get back to you as soon as possible. If it is in reference to an order please provide your order number so we can get to you as soon as possible.
We are available through our social channels 9am to 5pm Monday to Saturday.
See below for a link to all our social channels.
Still need assistance?
Reach out to our lovely support team who will be happy to assist you in your queries. We aim to get back to you within 48 hours.